Support

Getting started

I do not have benchmark times yet

You do not need them. On the first screen choose Estimate for me and pick the band your 5 km falls into. You get a predicted finish and split targets straight away, marked as an early estimate so you know it is a starting point rather than a measurement. Add real times later and everything recalculates.

What the prediction is based on

Your benchmark times, run against the current season’s station standards for your division and category. The more station times you add, the narrower the range gets. The app tells you how many benchmarks a prediction is built on rather than presenting one number as certainty.

I do not race this format — is the app any use?

Yes. The gym plan needs no race and no benchmarks: pick a goal, how many days a week you can train and what your gym has, and you get four weeks with a rest day. You can also log a session — a run, a ride, a gym session — without any of it touching your race numbers.

Apple Watch

The app is not on my watch

It needs watchOS 10 or later. The watch app installs with the iPhone app; if it has not appeared, open the Watch app on your iPhone, scroll to Available Apps and install Hybridlap from there.

Starting a race from the wrist

Open Hybridlap on your iPhone once so it can hand over your races. After that the watch shows Full race sim and Half race sim on its own — press one and go. Your phone can stay in a bag; the watch runs the race and sends every split back when the two next see each other.

The watch says it is waiting for my phone

That means it has not received anything yet. Open the iPhone app once with the watch nearby. If it still says it, check in the iPhone’s Watch app that Hybridlap is installed on the watch.

A tap did not record a block

Tell us. The whole screen advances the race, so a mis-tap is unlikely; if a block was genuinely missed we want to know which one and roughly when.

Subscription

What is free

The prediction, split targets, station standards, the logbook, the gym plan and race sims — unlimited, half or full. You do not need to pay to use the main thing the app does.

What Hybridlap Athlete adds

The training plan built backwards from your race date, and the full analytics — station trends, run fade, transition share and personal-best history across sessions rather than just your latest one.

Restoring a purchase

Open Settings in the app and tap Restore purchases. Use the same Apple Account the subscription was bought with.

Cancelling

Subscriptions are managed by Apple, not by us: on your iPhone open Settings → your name → Subscriptions. Cancelling there stops the renewal and you keep access until the period you have paid for ends. A free trial cancelled before it ends is not charged.

A purchase seems stuck

If the button sits on “working” the App Store has not answered yet. Nothing is charged until it does. Check your connection, then use Restore purchases — if it did go through, that will find it. Email us if it does not.

Heart rate and Health

Heart rate is optional. If you allow it, the watch records your rate during a race and each run and station carries its own average and peak, and the finished race is saved to Health as a workout so it counts towards your rings. You can change your mind at any time in Settings → Health → Data Access & Devices → Hybridlap.

Hybridlap is a training and performance app. It is not a medical device and does not diagnose, monitor or treat any condition.

Your data

Removing data from one phone

App Settings → Erase data on this phone. This clears that device only. Your account remains, and anything already synced returns when you sign in again.

Deleting your account

App Settings → Delete account. This removes your benchmarks, predictions, sessions, splits, plans and any pairing from the app and from our servers, and your sign-in stops working. It cannot be undone.

Privacy

What we store and why is set out in the privacy policy. For a data request, email hello@hybridlap.com.

Contact

Email hello@hybridlap.com with anything at all — a bug, a number that looks wrong, or something the app should do and does not. Include your device and iOS version if you are reporting a problem.

Hybridlap is an independent product for HYROX-format hybrid racing. It is not affiliated with, endorsed by or connected to HYROX.